Shipping & Returns
SHIPPING
| Destination | Estimated Delivery Times* | Charges |
|
United Kingdom |
Within 2 working days |
Complimentary on all orders |
|
United States |
5-7 days |
£35 (Import duties and taxes may be charged on arrival and are payable by the recipient) |
|
Australia and New Zealand |
5-7 days |
£35 (Import duties and taxes may be charged on arrival and are payable by the recipient) |
|
Europe and Rest of The World |
We aren’t currently shipping beyond the destinations above. If you’d like a piece sent elsewhere, email info@vaailondon.com and we’ll see what we can arrange. |
|
Pre-order, made-to-order and bespoke pieces each have their own lead time, which we’ll confirm when you order.
Would you rather try before you buy? Visit us at The 192 Collective, 192 Upper Street, Islington N1 1RQ, where we offer complimentary trouser fittings.
Changed your mind?
You have 14 days from the day your order arrives to let us know you’d like to return it. You don’t need to give a reason. Just email info@vaailondon.com with your order number, then send the item back within 14 days of telling us.
Please return pieces unworn, unwashed and unaltered, with the original tags attached. Do try things on as you would in a shop. If an item comes back showing wear beyond that, we may reduce the refund to reflect that.
Return postage is your responsibility, and we recommend a tracked, insured service. For UK orders we can arrange a courier collection for £15, deducted from your refund. You’re also welcome to return UK orders in person at our Islington store.
Refunds
We refund to your original payment method, including the standard delivery charge you paid. Refunds are made within 14 days of your return reaching us. Card refunds usually appear within 5–7 days; PayPal can take longer.
Exchanges
We’re happy to exchange for another size or colour, subject to availability. Just let us know when you get in touch.
Sale items
Sale items bought online can be returned on the same terms as full-price pieces.
Something not right?
If an item is faulty or not as described, please contact us as soon as you can. You’re entitled to a full refund within 30 days of receiving it, and we’ll cover the cost of sending it back. After that, we’ll repair or replace it, or refund you if neither is possible. Your statutory rights are not affected.
International returns
The same 14-day window applies. Please email us before sending anything back so we can advise on the customs paperwork. Return postage is your responsibility.
Made-to-measure & bespoke
Pieces altered or made to your measurements or personal specification can’t be returned for a change of mind. You can cancel within 48 hours of placing your order or paying your deposit. If anything is faulty, you’re fully covered as above.
