Customer Services
ONLINE SERVICE
ONLINE PAYMENT METHODS
We currently use Visa, MasterCard, Amex and Paypal Express as our standard method of payment.
SHIPPING AND RETURNS
Please see shipping and returns
GIFT CARDS
The VAAI Gift Card is available in sterling (£) only. The Card is not a credit card or a charge card; nor is it a debit card linked to a current account. It is a prepaid card which means that money must be paid at the time of purchase. The gift card holder can use the card to pay for purchases online or in-store at Vaai London only.
Certain limits apply to the Card. A maximum value of £500 may be purchased; each card will be issued with a unique code that may be used on-line or in-store. If a purchase exceeds the redeemer's Gift Card balance, the remaining amount must be paid with another payment method. Interest will not be payable in respect of card balances.
You should look after the Card as we do not hold your personal details and we cannot link the Card to you.
Gift cards will be shipped to to delivery address within 24 hours of receipt of payment.
CUSTOM MADE ORDERS
All our online products can be made to measure, should you require this service please get in touch via email before placing your order. Custom fittings fee will be applied. Please note custom made garments will not be exchanged and are non-refundable.
BESPOKE & PERSONAL SERVICES
We operate viewing of our collections and/or bespoke consultations by APPOINTMENT ONLY. Contact us via email at info@vaailondon.com or call +44 773 736 4112 to book. We do offer a personal service where the collections can be bought to a venue of your choice. A £50 charge advance will apply which will be deducted from the final invoice. Your initial bespoke appointment will last approximately one-hour. If you choose VAAI to design your concept piece, the process will begin upon payment of a design fee of £75 which will be deducted from the final invoice. If you choose not to proceed after the design process, this sum will be non-refundable. Production of your attire will begin once you've approved initial designs/cost and full payment has been made. We strive to keep you informed/updated throughout the process and will invite you back to the studio for fittings. Once your attire is complete and final checks made, your order will be made ready for collection or can be delivered to you (delivery fee may apply). Please bear in mind the whole process can take up to 6 months.
CONTACT US
Email: info@vaailondon.com
Phone: +44 773 736 4112 (Available Monday to Friday 9.30AM - 5.30PM GMT)
PRIVACY POLICY
We are committed to protecting your privacy on-line. We do not share your personal information with an third parties or affiliations. We may from time to time contact you with upcoming VAAI events and promotions. By using this site, you consent to the collection and use of your information for these purposes alone.
