Sale now on. Free delivery on all orders within UK and Europe

Shipping & Returns

UK Deliveries

Standard Delivery free of charge.

UK Standard orders are delivered by Royal Mail and require a signature. Delivery is next working day If order placed before 12:00.

Custom made products will have varying lead times. Please see product description or contact us for further details info@vaailondon.com.
Please note that all items must be inspected within 48 hours of receipt and before any tags are removed. Any issues must be reported immediately via email. We advise that any claims for faulty, lost or damaged items after 48 hours will be entertained at the discretion of the VAAI team.

 

Northern Ireland and Channel Island

Standard Delivery free of charge.

Northern Ireland and Channel Island orders are delivered by Royal Mail Special Delivery and require a signature.  Delivery will take between 2 – 3 working days.

International Deliveries.

Europe: 5 – 7 day postage by Royal Mail is free of charge.

Europe: 3 – 4 day DHL delivery (requires a signature) £ 19.99

Delivery to Rest of World 3-5 day DHL delivery (requires a signature): £29.99

Duties and Taxes

Please note:

Non EU deliveries may be subject to additional duties and taxes.

Any applicable Duties and Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges.

 UK Returns policy:

We only do full refunds if the garment is faulty and we hear from you within 7 days. If you are not satisfied with the product we do not do refunds but can issue you a credit note for an exchange.

We are able to exchange items for UK based customers only.

We hope you are happy with your purchase, however, if you wish to exchange please send an email to info@vaailondon.com

International returns:

If you live outside of the UK, we regret that return costs are the responsibility of the customer and that exchanges cannot be processed. For all returns, please follow the steps below.

Faulty items

If your product is faulty, please follow the instructions as above for returns.

Products returned to us by you due to a defect will be refunded in full, including a refund of the delivery charges and any cost incurred by you in returning the item to us.

Please email info@vaailondon.com

Returns policy

Returned items must conform to our returns policy as below. Returning of items will be at the cost of buyer.

We strongly advise that product(s) is insured on return transit. We strongly recommend you obtain a free ‘Certificate of Posting’ from the Post Office, as we will not accept responsibility for parcels lost in transit. We will not accept liability until orders have arrived into our hands.

Unfortunately due to the personalised nature of custom made garments we cannot offer a refund or exchange on these products.

Items must be returned unworn, unwashed, unused and undamaged with original tags.

The return of funds will be dependent on the garment being returned in new condition and at the discretion of the VAAI team.

We recommend that you return items in their original packaging to ensure protection during return transit. Once your return has been received and it complies with our return policy, we will refund you by your original payment method.

International customs duties, shipping costs and sales taxes are non-refundable for shipments outside the European Community (EU).

International customers must clearly write ‘return’ or ‘unwanted goods’ on the label of their returns parcel to avoid extra unnecessary customs charges.

Size Chart

Size Chart

XS

S

M

L

XL

UK 8 10 12 14 16
EU 36 38 40 42 44
US 4 6 8 10 12
Bust cm 82 87 92 97 102
inches 32 34 36 38 40
Waist cm 61 66 71 76 81
inches 24 26 28 30 32
Hip cm 89 94 99 104 109
inches 35 37 39 41 43

 Please contact us should your measurements lie outside the above sizing

HOW TO MEASURE

BUST – Measure around the fullest part of your bust keeping the tape measure straight and flat

WAIST – Measure around the narrowest part of your waist

HIP – Measure around the widest part of your bottom